Once a deposit is approved, the money should be credited to your Bankroll within the timeframe specified below. If this is not the case and you would like the matter to be investigated, click the relevant deposit method below and provide us with the requested details:
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Credit/Debit Cards
Up to 10 Minutes
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Details needed to investigate.
Please provide us with the following information and we will investigate the matter:
- Time and Date of the Transaction
- Amount
- Transaction Reference Number - 15 digits (Example: 123456781234567)
If you do not have the 15-digit Reference Number for the transaction, we would require the following information:
- Time and Date of Transaction
- Amount
- Card Issuer
- Card Issuer Reference No (This can be found on the Deposit Transaction Page or on your card statement)
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ACH (Automated Clearing House)
Up to 10 Minutes
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Details needed to investigate.
Please send us the following information, to enable us to investigate this matter further:
- Time and Date of Transaction
- Amount
- e-Check Reference Number - 8 digits (Example: 12345678)
- Transaction Reference Number - 15 digits (Example: 123456781234567)
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OnlineBankingTransfer
Up to 10 Minutes
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Details needed to investigate.
Please provide us with the following information:
- Time and Date of Transaction
- Amount
- Transaction Reference Number - 15 digits (Example: 123456781234567)
- A screenshot of the Online Banking Transfer approved deposit confirmation screen.
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PayNearMe
Up to 10 Minutes
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Details needed to investigate.
Please provide us with the following information:
- Time and Date of Transaction
- Amount
- Transaction Reference Number - 15 digits (Example: 123456781234567)
- A copy of your PayNearMe receipt, as provided by 7-Eleven.
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