If a technical error our end has led to a duplication of charges, we will always reimburse these funds.
There may be other events that can easily be mistaken for duplicate charges, such as one of the following scenarios:
Payments on hold
- If you have made deposits into your account that have not been approved, it may be because the card-issuing bank is holding these funds pending authorization.
- This means that the funds are kept on reserve for a specified time, determined solely by the card issuer, allowing the merchant to request payment for the transactions.
- When a transaction's not approved, we don't request payment from the bank, who will release the hold and make these funds available to you once again.
Failed Payments
- If you have failed deposits, the charges that appear on your statement could be pending charges. To verify this, please contact your bank directly.
If your bank confirms all transactions as valid and charged, please visit our 'Cashier' and upload a copy of your official bank statement that shows the following information:
- Name of your bank
- The card number
- Amounts
- Date of transactions
Once the above details are uploaded, please send an email to trans@harrahscasino.com and request to have your overcharge investigated.