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- For more information, contact player Support 24/7 at 1-855-218-6230 or via email at NJSupport@HarrahsCasino.com.
Click any of the points below to view answer:
How can I set a ‘Loss Limit’ on my account?
- On WSOP.com you can request to activate ‘Loss Limit(s)’ which allow you to limit your losses (Net Loss; winnings -losses) on a daily, weekly and/or monthly basis.
- Daily/Weekly/Monthly ‘Loss Limit’ - To request a daily ‘Loss Limit,’ log into your WSOP.com account:
- On PC/Mac, click on ‘My Profile’ > ‘My Account’ > ‘Responsible Gaming’
- On mobile, click on ‘My Account’ > ‘Responsible Gaming’
How to increase my current daily ‘Loss Limit’
- Requests to increase your daily net loss limits will take up to 24 hours* to be processed, depending on the last time you made an update:
- If you made your last daily net loss limit update over 24 hours ago, your request to increase your net loss limits will take effect at 12:00am (midnight) EST the next day (upon your first log-in).
- If you made your last daily net loss limit update within the last 24 hours, you will be able to submit a request to increase your net loss limits. However, for wagering purposes, the change will only take effect at 12:00am (midnight) EST the next day (upon your first log-in).
- * Daily reset is at 12am EST
How to increase my current weekly ‘Loss Limit’
- Requests to increase your weekly net loss limits will take up to a week** to be processed, depending on the last time you made an update:
- If you made your last weekly net loss limit update over a week ago, your request to increase your net loss limits will take effect at 12:00am (midnight) EST the next day (upon your first log in) and you will be able to wager.
- If you made your last weekly net loss limit update within the last week, you will be able to submit a request to increase your net loss limits. However, for wagering purposes, the change will only take effect on the following Sunday Night into Monday morning at 12:00am (midnight) EST (upon your first log in).
- ** Weekly reset is at 12am each Monday
Monthly net loss limit
- Requests to increase your monthly net loss limits will take up to a month*** to be processed, depending on the last time you made an update:
- If you made your last monthly net loss limit update over a month ago, your request to increase your net loss limits will take effect at 12:00 am (midnight) EST the next day (upon your first log in) and you will be able to wager.
- If you made your last monthly net loss limit update within the last month, you will be able to submit a request to increase your net loss limits. However, for wagering purposes, the change will only take effect on the first day of the next month at 12:00am (midnight) EST (upon your first log in).
- *** Monthly reset is at 12am on the first day of each month
Decrease your ‘Loss Limit(s)’
- Decreasing your ‘Loss Limit(s)’ is allowed anytime and will go into effect upon your next login.
- If you are setting this limit for the first time, please note this will take effect upon your next login.